We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Captooe. However, registration will only help to enhance your shopping experience with Captooe. Also, we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of Captooe Rewards by logging in, using your, registered email ID.

Yes. Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers.to confirm that it is a secure connection; you should see the http;//secure-www.captooe.com.the “https” indicates that it’s using SSL.

Click on forgot your password? Enter your registered email ID and click reset password.

  • You can easily change the password by following the simple steps;
    • Go to my account and enter the user name & old password.
    • Click on the link change the password.
    • Enter old password, then enter new password, again fill the new password in third column.
    • Click the save button, your password has been reset.

No .registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter

It’s really quick! Although we want to hand you the product within a minute, depending upon your address, the delivery time might very between 3-5 working days. That still won’t stop us from trying to get you order faster.
On each product’s display page, you can enter your location’s pin code to check when you can expect to receive the delivery.

You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent you after the order is placed and track the journey of your item in real time
Alternatively, you can check the status of your order by clicking “Track Order” .

Yes, you can. However, it must be changed before your order is confirmed. please note that you will only be able to change the address if our logistics partners can deliver to the revised address.

The various statuses are:

Confirmed: This means that an order has been placed and the confirmation has been sent to you.
Packed: This means that your order is packed and ready for dispatch.
Dispatched: This means that the order is speeding towards you.
Delivered: This means that the order has been delivered to you.

If you feel that your package has been opened/tempered with, please don’t accept delivery. Please raise a complaint click here.

Sometime delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or political disruptions or strikes. You can track your order under my order in my account or customer services section. We’ll keep you posted about any delays by SMS or email.to raise a complaint. Click here

We’ll send you notification if you aren’t around for the delivery, so that you can get in touch with us right away. If doesn’t work out the first time. We’ll try delivering it up to 2-3 times to make sure your package is in your hands soon. We know just how important is to you.

We only update the delivery status when an order has successfully delivered. If you haven’t received the delivery, please click here to raise complaint.

Unfortunately, you can’t choose a specific date and time for delivery on Captooe right now. But soon, maybe

All order above Rs 499.will be shipped free of cost. For any order below Rs 499, a nominal fee of Rs 30 or depending on the item you purchased, the price and location.

  1. free shipping on first order is not applicable for Guest Users. You need to login to your account to avail free shipping.
  2. if you return an order delivered to you, shipping charge will not be refunded.
  3. if you cancel your order before it has been shipped. We will refund the shipping charges. However, if your order has been shipped, the shipping charges will not be refund

The handling charge will be clearly mentioned on the checkout page before you make payment and it is also printed on the shipping label that comes along with the package.

We will attempt delivery multiple times. If you order remains undelivered. We will initiate a refund

Yes, you can, as long as this facility is provided by our logistics partner at your PIN code

Our brand partners usually ship the product within 2 business days once the order is placed, so that it reaches you in case your order hasn’t been shipped within this time, please click here to reach out to us.

Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order.
Here’s how to cancel your order:

  • Log in to your account and to my account
  • Select the appropriate order from ‘my order’
  • ‘Click on cancel order ‘for the item’s you want to cancel, individually
  • Select the reason and confirm the cancellation

Once you’re done, we’ll send you an acknowledgement of the cancellation. You won’t able to cancel an order after it has been processed.

As soon as your order cancelled, we will initiate a refund, which can take 3 to 4 business days to reflect In your account.

Yes. We’ll refund the entire amount for a cancelled order.

we work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed, please get in touch with us here.don’t forgets to keep your order number handy.

Sometimes our sellers cancel orders for various reasons-the product could be out-of-stock, of unacceptable quality, etc. once an order has been cancelled, the refund amount will be credited back to the source account within 7-10 working days.

We understand the possibilities of misfits, color differences, damages, or defects. We want all our customers to make purchases with 100% satisfacation. so if you feel that the purchase you made does not satisfy you, we can always arrange a return, followed by a refund for the same

You can raise a request to return your item with simple step.

  • Go to my order and select the item’s you want to return or exchange.
  • Click on the return option below the item.
  • Select your reason for returning the item and confirm your return request.

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘MY ORDERS’ section of your Captooe account.

Captooe offers 30 Days free return/ exchange services. customers to raise the return/exchange request of a product within 15 days of a delivery.
please ensure that the defect claimed is genuine i.e. no external defect has been caused intentionally or un-intentionally especially by
Rough usage, Dog bites, silencer burns, Usage of razor/ blunt object etc.

  • Replacements will depend on the availability of the item.
  • Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks
  • Captooe Gift Vouchers are not returnable or refundable for cash.
  • Item sold as sets/ combos cannot be exchanged or returned individually
  • Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These polices will be binding on the customer.

It’s unfortunate, but the reason for making the return does not comply with our policy.

Yes, this will enable refund /replacement.

In case the replacement item is out of stock, we will refund your amount.

About Refund Queries :

Once we receive the original item, we will do quality check within 2 days and initiate refund.
- for prepaid orders. It will be initiated immediately to card/bank account. ' Your bank will take a maximum of 7 to 10 business days to credit this amount.
- If you have placed a Cash on delivery (COD) order, we will transfer the money via National Electronic Funds Transfer (NEFT) to your bank account.

Sorry to say this, but no. you can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If yours was a COD order, we will transfer the money to the bank account, the details of which are provided by you at the time of initiating your return.

If we’ve send you a confirmation on the approval of your refund, you will definitely get your refund however, in rare cases, we face technical difficulties that can delay refund transfers If the wait seems too long contact us for supports.

You need to provide the following details:

  • Account holder’s name
  • Bank name
  • Branch name
  • Account number
  • The Indian Financial System Cod (IFSC CODE)

Get 20% off up to INR250 when you use the CAPN20 coupon code, no minimum order required.

Check you've entered the code correctly you need to enter the code exactly as it was given to you, without any spaces.

When you receive your voucher it’s a good idea to register it to your account straight away. This will add the credit to your account immediately, ready for you to spend. When spending your gift...

Of course! Your right to return an item is exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of the two. If you paid for your whole order with...

Enjoy the freedom to confidently trial items before making a commitment to purchase.

Captooe realised that even after having convinced themselves thoroughly about the benefit of online shopping, footwear is one of the biggest categories in e-commerce. But while the online channel offers a convenient way to shop, a perennial barrier to purchase is the inability for customers to try on items before they buy them. So Captooe has moved to fill in this gap and assure customers that buying fashion online is safe option for them by launching the Try shoe offer.

In the introductory phase the Try shoe services will extent to customers in Pune.

Adding to the list of services that Captooe is offering its customers. Try shoe allow for a trial on shoe size, prior to their purchase. The best thing is that customers can opt to do so from the comfort of their homes, office or any other location of their choice.

Product eligible for try shoe will be shipped in separate and distinct packaging and the service can be availed at no additional fee during the introductory phase, this feature is valid on both prepaid and COD orders, with a maximum of two items per request.

With this move, Captooe wants to bring about a change in the way traditional buyers view footwear shopping online. Aimed at helping they overcome their apprehensions this new concept will open online.

Note – Try shoe services is available only at Pune location please enter your Pin-code on the product page to check availability.

Try shoe is available on selected items. Look for the Try shoe button on the product description pages you can also filter Try shoe product on all product category pages.

The service can be availed no additional fee during the introductory phase.

You can select one shoe.

Note-This services only for shoe size not for colour and design.

Yes. 30- day return and exchange policy will continue to be in force on product purchase through Try shoe.

You should always complete the payment before availing of Try shoe Delivery. In case you find the product is missing, damaged or completely different from what you ordered you can return the product immediately and get a refund on it.

In case you find the product to be missing, damaged or completely different from what you ordered, please ask the delivery representative to take it back immediately. In case of COD orders, you'll get your refund immediately from the delivery representative. In case of prepaid orders, you'll get a refund credited to your account according to the Seller's returns policy.

Please Note:

  • In the introductory phase the Try shoe services will extent to customers in Pune. If your order is eligible for Try shoe, you will get an option to select Try shoe in the product page. To know more click here.
  • In Try shoe services, our delivery representative will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered
  • In case you find the product to be missing, damaged or completely different from what you ordered please ask the delivery representative to take it back immediately. In case of COD you'll get your refund immediately from the delivery representative. In case of prepaid orders, you'll get a refund credited to your account according to seller's return policy
  • Return requests for Missing, Damaged or Mis-shipment will not be accepted once Try shoe Delivery is successfully completed.